Management Guidelines
For Building Employee Retention And Improving Morale
- Listen. Respond quickly and honestly.
- Be fair.
- Respect the other person. Treat the other as an equal: a person with a voice.
- Smile. Be friendly.
- Recognize a job well done.
- Be knowledgeable.
- Be open to opinions different than your own.
- Set mutual goals. Be realistic about expectations.
- Be clear about goals and timelines.Set mutual goals. Be realistic about expectations.
- Be honest.
- Stay in touch. Be available. Call, email, walk down the hall and say hello.
- Be timely with response and feedback.
- Share information.
- Don't have a hidden agenda.
- Offer training programs.
- Offer career growth opportunities.
- Offer challenge.
- Provide support. Focus on the problem.
- Be dependable. Do what you say. Be predictable.
- Be a mentor to your staff.
The Top four most important words for supervisors:
Good job
Praise the person for the work. Tell the person what you personally found good about the work. Say, "good job." Make it a habit: say it in front of the big boss and in front of the worker's peers
Thank you
Write a note or letter telling the person that you appreciate his or her effort. Put the note or letter in the worker's personnel file. Copy the CEO and supervisors