Email - The Good, the Bad and the Ugly!
Do's
- Remember that office email is public, not private!
- Compose a subject line that reflects the email message in a few words
- Be professional. Check your grammar and spelling.
- Use the receiver's name in the greeting.
- Be clear and concise. Brevity is the soul of email wisdom.
- Write clearly. Remember email is a visual medium. Thus, it is very easy to misinterpret email because it lacks voice, expression and body language cues.
- Limit your signature line to your name and title.
- Always double check the distribution list before you send.
photo by David Cornwell
303-420-7102
Don't's
- Don't send confidential messages without a confidentiality legend.
- Don't send crude messages, jokes, spam or chain letters. Delete any of these that are sent to you.
- Do not use slang or idioms.
- Don't use all capital letters. Writing a message in all capitals looks like yelling.
- Never send email if you are angry.
- Don't use email as a substitute for face-to-face conversation.